Refund and Returns Policy

Return Period – 30 Days

You have 30 days from the receipt of your order to return a product to us, for any reason (change of mind, item not suitable, etc.), without having to provide a justification.

Return Conditions

To be accepted, the returned product must be:

• Unused and in perfect condition
• Complete with all its accessories
• In its original, intact packaging
• Accompanied by your order number

Used, damaged, or incomplete products cannot be refunded.

Return Shipping Costs

The return shipping costs are your responsibility, except in the case of a defective or non-conforming product (see section below). You are responsible for shipping the package to the address we will provide you.

How to Make a Return

1. Contact our customer service at hello@inoleds.com, indicating your order number and the reason for the return.
2. We will send you the return address and detailed instructions by email within 48 hours.
3. Carefully pack the product in its original packaging.
4. Ship the package to the provided address using the carrier of your choice.
5. Keep your proof of shipment until you receive the refund.

Refund Processing

Once your return is received and inspected by our team, we will proceed with the refund within a maximum of 30 days. The amount will be credited using the same payment method as the one used for your order.

Defective or Non-Conforming Products

If you receive a defective, damaged, or non-conforming product:

• Contact us within 72 hours of delivery at hello@inoleds.com.
• Provide the following: a description of the issue, photos or a video of the defect, and your order number.
• Return shipping costs are covered by INOLEDS in this case.
• We will offer you a replacement or a full refund depending on the situation.

Questions?

For any questions regarding your return, our customer service is available at hello@inoleds.com. We will respond within 48 hours.